I've seen that job centre IT system (as I'm sure many have) and to be honest it does look like a bag of turds, but I have to object: people are always very quick to say that legacy IT systems make their lives more difficult, not easier - are they really saying they think they'd be better off with a pen and paper system!?

Oh - and re the question about donations and whether the government's continued use of EDS and friends is stupidity or corruption, see practically any issue of Private Eye over the past few years... See also Arriva, Capita, Reliance, etc., etc.