Dell Support

Their tech support people still read off a computer, I have an old Inspiron 8200, A few years ago it had a problem. The problem was on the MB, where some of the power circuitry had failed. I had to explain the problem in detail and go through the same questions 5 times - despite having known the problem from the start.

At the time I worked on a cruise ship, I had an on site warentee that I couldn't use, and as they would only let their courers pick the machine up I had to be there (we docked on a Sunday, no support)

This may seem a little off thread but bear with me . . .

I contacted their customer support, and organized for a friend who was going on vacation to give the machine to the couriers from home, but then have it delivred to our company offices for me to collect (so it could be signed for) I finally got a reply having sent it off with him, that it could only be returned to the address it was sent from.

Luckily I have put a note requesting the different return address inside the box with the machine and the nice people that actually fixed it (rather than the tech support in india) sent it to the right place.

The moral being, you cant trust Dells remote Sales or Tech support for anything, the guy that comes through the door usually knows what they doing in my experience but no one on the phone.

Hence the IT? icon, to represent Dells phone support IT knowledge