Where are you all shopping???
As someone that works for PC World i can tell you that our only focus is customer service. We all train to a selling model that help us understand the customers needs, and make sure that the customer get the products that they need.
As for prices, we offer a Price Promise service and if you do a Price Runner search you will be amazed how many times PCWORLD.CO.UK and PCWB.COM come up for low prices.
And the aftersales service we offer PC Performance helps our customers get the most out of their computers and helps them when they get stuck.
And finally you all mention that the staff no nothing, and although i cant commet on all the staff memebers for PC World, we run many different training sessions to inform the staff and therefore the customers. And if a member of staff dont know the anwser (after all no-one can know everything) they do all in their power to find the correct information and help the customers.
No-one works on comission and gets paid the same hourly rate whatever they sell, therefore the customers can be assured that they are not being miss-sold...
These our my opinions base on my last 7 years with the company. A company i enjoy working for and respects our customers.
Biting the hand that feeds IT
