Can't email them
So I'm totally unable to email them to get it resolved.
Create account
Attempt to log in
"Invalid user or password"
*Forgotten password*
"Enter username"
"Does not exist"
er
*Forgotten username*
"Here's your username"
*Forgotten password*
"Enter username"
"Does not exist"
Ad infinitum
Their contact system is absolutely hopeless. I can log in to the main website part fine, but for emailing them you're redirected to another bit that doesn't seem to like people logging in to email them.
Great