Sky BB vs. BT support
BT support only know their products through duration, they were truly appaling in trying to stabilise the line to avoid drops of connection continously.
They were absolute hell to get the Mac code for the handover, claiming it's not needed for LLU, but eventually gave in.
Sky were helpful but clueless at first, but after politely pointing out that I knew more about their system than they did, I was transferred to a real tech, who was golden. he got me from <1mb to 3+ in ten mins an rock steady. BT only managed a flaky 1mb.
Then the real hell was getting BB off my BT bill. They charged me for 3 months after the cut-off, then during the billing call, I was transferred 3/4 times to various departments until I was taking names and ranks and asking for managers to talk to, then the 1 person who seemed to help confirmed that the system could 'see' both BT BB and LLU stated against my line together, which finally gave me the ammo to point out that 2 services are not only pointless but entirely impossible to connect to.
Utter Utter Spacktards.
If it wasn't for the monopoly position on supplying the copper, I wouldn't pay BT in washers and gladly accept any alternative.
Come on Sky, fibre my area and take all my business!