@Graham Marsden...
"... instead of fining the bank, fine the Directors. That should make them start taking this seriously!"
hear hear, well said that man!
Incidentally, i got much the same from bl**dy Swinton's insurance the other day...
"bring bring" (for i still have a GPO Type 743 pulse tine dial telephone)
Hello?
Hi is that Mr XXXXXX?
Yes, who is calling please?
This is Jenny from Swinton Insurance, first can i get you to confirm your name please?
I just did. what do you want?
Well I need you to confirm your name first?
<sigh> I just did. why are you asking me to repeat what i just said?
<flusters>oh erm well it's about a claim you made
I haven't made a claim in 15 years, duck, that's why i have full no-claims bonus; so what are you ringing me for?
Oh erm well I can't tell that until you confirm your name and address.
But you are ringing me, and you obviously have no idea what you're talking about, so who the hell are you and why don't you confirm YOUR details and convince me that you are who you claim to be? you could be anyone. I wouldn't know, would I?
Erm we're not allowed to give out personal details over the phone.
Oh but you can ring me up unsolicited and expect me to give you all of mine, hmm? I_think_not.
<satisfying click>
Honestly the nerve of these people. I feel like having a good rant on BBC HYS except it's full of illiterate morons who can't string a sentence together.