Re: "They looked for the password on the CD . . ."
Santander...Muppets? Tell me is is not so.
All ID information gone missing a couple of weeks after giving it to them? So when exactly that happened to me and they told me that it had never happened before, they were lying? Who knew?
How about answering the security question of 'whats your address' and to be told I got it wrong. Then finding out they had mixed up my old address and new address. Then being blamed for giving them the wrong information when they were the ones who copied the (correct) address from the utility bill.
Finally finding a piece of paper containing another customers account details and address attached to the back of a bunch of photocopying they gave me.
Santander. Only found in the same sentence with 'Security' and 'Data Protection' with the word 'fuckwits' appended.