I am @dell_ruins_xmas
Hi there all,
I am @dell_ruins_xmas.
My twitter account is back up and running now, thanks to this article. Just wanted to say that Dell were completely useless. Their customer service department couldn't help with anything, they couldn't say what part was out of stock (it was the Phenom X4 Processor), and couldn't suggest anything except wait a few days, then get a refund (leaving me 2 days until Xmas)
I was lied to numerous times including
- Your order was bumped as orders were placed after yours
- We ran out of the processors, but they're back in now - two days later, no they never arrived.
My advice for all other cusotmers, use twitter and facebook. They have an entire CS team dedicated to social media, and it shows how powerful a tool it can be. I've sent letters to Dell, emails, phonecalls, twitter, facebook PMs, and in the end, yes, I got my computer for my family before Xmas, but not without a lot of hard work. And what did they do to say sorry, refunded my £20 delivery. A shambles!
Anyway, follow me on @dell_ruins_xmas for more information, and if you want to actual contacts at Dell in both UK and US, i can help you out with who to talk to, to help get your order moving!
Cheers,
Dan Slater, aka @dell_ruins_xmas
http://twitter.com/dell_ruins_xmas
Biting the hand that feeds IT
