Only would be worse if they went bankrupt.
I once returned a faulty HP desktop PC that my Uncle bought in a sale about a month after it was bought.
This is about 5 or 6 year ago at PC World. One of the senior staff/manager ? managers refused a refund on my first enquiry.
He said it would require diagnosis by their staff ... blah blah blah.
I pointed out to him that it only required a literate person to understand the machine was not booting past the BIOS screen.
I enquired if he was not literate enough to be able to read the system board failure (or similar) error message; at which point he raised his tone of voice in proportion to how much redder his face went, saying, it could be a number of things, then he tripped up by saying, it required a qualified person.
So then I asked what qualifications were required to read the message... I kid you not, he actually shouted at me (raising his voice in proportion to the colour of his face going purple) , saying he meant someone qualified to diagnose the machine, not read the message.
I asked him if what qualifications are required by the staff that will diagnose the machine (looking at the spotty teenagers in the service desk booth), he went very quiet and mumbled something about internal training course on PC systems (but no mention of needing to be literate !).
By now I was enjoying this, as the long queue for the service desk had turned into a crowd around me.
I asked him YOU are not required to know how to read ?
At which point he said of course I can read.
And I then completed the circle by asking, well in that case read this error message, give me a REFUND on this machine right now, or I will complain to your head office and trading standards.
I actually got a few claps from the crowd !
I got the refund and was actually followed by one of the security staff as left walked from the service desk counter to the exit.