Posts by John Hadfield

Encourage - Mandate more like!

Despite working in the IT industry for 1144 weeks, there's much of the article that escapes me.

I'm certainly not sure what basic programming (BASIC perhaps) would be all that was required to hack these (early?) samples. I'm not saying there's no issue, just that I'd doubt it's as quite as simple as suggested.

One error I do note, is that far from encouraging the energy companies to install smart meters in every home, the government is requiring that they do (https://www.gov.uk/smart-meters-how-they-work#do-i-have-to-have-a-smart-meter). I suspect to at least some degree they'd rather not bother.

HTC came good for me

Like many others, I commented last time about the poor service I was getting from HTC.

I feel I ought to comment again now my issue is resolved. I finally managed to speak to someone in the Customer Care team who actually did seem to 'care' and despite him having little more information than the others, at least he took ownership of the problem and called me when he said he would (if not before). As soon as he did that, I was less concerned about the delay and the time taken - a lesson for the others I spoke to! A week later, my issue was resolved.

As a nice touch, my wife received an upgraded replacement phone which goes some way to make up for the farcical initial communication.

They need to improve communication greatly, but hopefully they'll get it right in the end.

It's not the wait. It's the service....

HTC arranged UPS to collect my phone on the 28th April. On the 06th May HTC's 'tracking' tool had not shown any update so I used the UPS tracker to find out that "All merchandise discarded UPS will notify the sender with details of the damage".

On contacting UPS directly they were able to tell me that my phone had been stolen (I'm assuming along with a number of other faulty phones!) but as HTC was the customer, they would be contact them to sort out a claim. This was done on the 09th May.

HTC can/will tell me nothing at all, only suggesting that more often I call the slower their 'escalation team' will be able to deal with it.

I've waited around for calls for a 'Customer Care' team that don't materialise and quite frankly I'm rather put off. I've told everyone how great my HTC Desire is (in fact I bought two) and this quite frankly ruins all that.

They don't seem to understand that I'm not ringing to demand my phone be replaced instantly, just that a few hundred quid's worth of hardware has vanished and I *need* to know what the process is. If they tell me it's two weeks, I can wait - they just won't tell me anything.

18th May - HTC's tracking tool still says my phone is in transit and I've had NO communication from HTC at all about what is/will happen.

Total garbage for customer service. Not a clue.

An Apple next time? Probably not, but Samsung are looking good!

Credit Card Companies

If you pay by card, isn't the card company bearing your risk? (Provided it's not a really cheap TV).

Fair Dos

I'm happy for T-Mobile to tweak away to their little hearts content with deals, policies and the rest. Just don't expect to be able to do it to those customers TIED-IN for TWO YEARS.

I expect T-Mobile wouldn't be happy if I said from the first of next month I was deciding to not to pay for MMS's. Well after all I don't really use them much - I only send a couple a month so it's not really detrimental to T-Mobile is it?

Have shorter contractual periods and phase it OPENLY in to those as they expire/renew.

Simples.

I haven't been informed yet, but as soon as I do I'll be speaking strongly with them about the situation. I don't want to break my contract I just want what I was PROMISED.