Re: Re: Perfect example of G-cloud failure
What a bunch of geniuses. They rush this to market with no real definition of requirements, get a bunch of providers to respond with services that the government hasn't tested or proven and then put them onto a framework. That's a sure fire way to guarantee a quality service.
I don't think anyone would argue that we have to get away from 10-year "old school" inflexible contracts with the usual suspects but the fact that Capita has 180 of the 255 product entries on the Cloud Store makes this a total mockery doesn't it? They've been behind some of the biggest failures over the years and now have total domination of the first phase.
Migrating to a cloud service is not a quick process despite what some providers will tell you. It is not a risk free process and needs careful thorough planning. Signing 6-12 month contracts doesn't allow for that and will just encourage providers to walk away from any contract where it gets tough.
Why didn't they look at 2-3 year contracts with agreed service levels (with real penalties) where providers commit to cost savings, innovation and service levels through the life of their contract.
Oh sorry, that would have been too difficult as they'd have to understand what they want rather than rushing through a politically expedient message.
Biting the hand that feeds IT
